FAQ: The Online Order Process
- Is it safe to order online?
- Which credit cards do you accept for payment?
- What payment methods do you offer?
- What is your return policy?
- How do I register?
- How does the shopping cart work? /font>
- What's involved in the checkout process?
- What are your general shipping policies?
- What are your shipping and handling fees?
- Can orders be sent in split shipments?
- Do you offer discounts for volume purchases?
- Where is my order?
- How do I change the payment info for an order?
Q: Is it safe to order online?
A: How does a Secure Site work? In plain English here's what happens when you place an order. First, you'll notice that you enter a secure site when a padlock icon appears in the status bar of your browser (usually at the bottom). This states that all of the information passed between your computer and our computer will be encrypted. Our computer will tell your computer how to encrypt all information passed between the two using encryption that can only be decoded on our server. Your computer will do such before sending any information out onto the Internet and eventually to our computer. When it reaches our server, it will be decoded and logged to our database for processing. Without the decoding key on our server, it is nearly impossible to decipher the encrypted data.
Back to top
Q: Which credit cards do you accept for payment?
A: Konsultco accepts the following credit cards for payment:
VISA MasterCard American Express Discover
Back to top
Q. What payment methods do you offer?
A: All orders must be paid in full before shipment can take place. There are four different payment methods you can choose from:
1. Pay On-Line By Credit Card: You can pay on-line with your credit card using your Secure Server. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
2. Pay By Check/Money Order: After you fill in our online order form, you can print the order via your Internet browser and mail it to us with your check or money order. (Note that we cannot process your order until your payment is received. Orders may be delayed for check clearing.)
3. Pay By Fax: You can print your order and fax it to us with your credit card information. After you fill in our standard online order form, you can print the order via your Internet browser and fax to us at 480-614-0465.
4. Pay By Telephone: If you prefer, you are welcome to complete your purchase by telephone. Simply call in your order information and credit card information to 1-866-614-1020 to finalize your purchase. (Note that we cannot process your order until your payment is received. Orders may be delayed for credit card authorization and clearance.)
Back to top
Q: What is your return policy?
A: Most orders are imprinted directly at the publisher for Konsultco. This means that you own the merchandise once your order is placed. You may return items within 10 days with Return Authorization if the product has remained unopened, is in its original condition, is undamaged and not personalized. We will issue a refund or if you prefer, an exchange. We cannot accept returns of certain items, including:
- Any item that is returned without Return Authorization.
- Any item that is returned more than 10 days after delivery.
- Any item that is not in its original condition is damaged.
- Any item that is personalized.
Konsultco reserves the right at its discretion to charge a 20% restocking fee. Return Authorization is required. You must contact us at 1-866-614-1020 before returning any product.
Back to top
Q: How do I register?
A: To place an order, you'll first need to complete the brief registration form. Completion of the form will help us serve you better in the future and will create your own personalized shopping cart that you may use to build your order. The registration form is located in the top right of the screen. Look in the gray box for the link that says 'Create New Account'. Click that link and follow the instructions on the page.All of the information you supply is used only to identify yourself to the web site. We will not release any of the information to any third party. For more information please read our privacy policy.
Back to top
Q: How does the shopping cart work?
A: By clicking on 'Shop' and then 'My Shopping Cart' you'll be taken to your shopping cart. You may be asked to enter the e-mail address and password you supplied in the registration form. You will also be asked if you would like the server to write a cookie to your computer to automatically log you in on your next visit. As you browse through our online catalog, you can place items in your cart by selecting the 'Add to Cart' button from the product or search results page. Any special promotions, sale prices, and price breaks will be calculated in the cart, giving you an up-to-date subtotal of your order.To change quantities of the items in your shopping cart, simply enter the appropriate quantity in the QTY box and click 'Update'. To remove an item, you can click the blue 'Remove' button or use the 'Empty Cart' button to empty the entire shopping cart. When you are ready to proceed to the checkout process, click the 'Check Out' button.
Back to top
Q: What's involved in the checkout process?
A: There are 3 steps in the checkout process. Accurate completion of these steps will accelerate the processing of your order.
Step 1: Shipping and billing addresses. We understand that sometimes you need to have your package shipped to a place other than where we'll be sending the bill. Please make certain that the addresses are correct (including zip codes) so that the chosen carrier can deliver your package. Comments: Use the space provided on this page to make any necessary comments about your order. Click on the 'No Comments' button if you do not need to make any comments.
Step 2: Shipping. You will also be presented with a choice of shipping methods depending on the shipping address specified in Step 1. Please see our General Shipping Policies for more detailed information.
Step 3: Payment. In this step you will be asked for an e-mail address where we can contact you if necessary. You'll also be presented with an order total. If you chose a shipping method other than Federal Express Ground delivery, we will e-mail you with a shipping quote as soon as possible. If you are paying by credit card, you will also be asked for that information in this step.
Back to top
Q: What are your general shipping policies?
A: We make best efforts to ship your products to your desired destination in the most economical way possible given your specified date and project limitations. The most economical means of transportation is typically FedEx Ground. In some cases where product is extremely heavy, another common carrier may be used. Please see our General Shipping Policies for more detailed information. Should you have special shipping needs, including the need to divide shipments among multiple destinations, please contact Konsultco at 1-866-614-1020 or email us at shipping@konsultco.com.
Q: What are your shipping and handling fees?
A: Standard shipping and handling charges are set up in a table based on the amount of your order (before shipping). Please see our General Shipping Policies for more detailed information. Standard shipping is 7-14 business days. When Overnight or 2-Day delivery is specified, additional charges will be added to your order. Overnight orders must be received by 12:00 noon EST (Monday-Friday) for next day delivery. If it is after that hour, please submit the order and call us at 1-866-614-1020 for delivery specifics. We will do our best to accommodate your request if possible at that time.
Back to top
Q: Can orders be sent in split shipments?
A: Do you have a trade show training session in California and a sales meeting in New York? At Konsultco, we will do our best to accommodate your needs and send your items where they need to be. In the 'additional instructions' section of your order form, just specify that you need your order sent to multiple locations. Konsultco will call you or send you an email in order to obtain the details. We require that at least one full carton of product is shipped to each location. Each shipment will be billed individually on your final invoice and an additional handling charge of $10.00 for each additional location added.
Back to top
Q: Do you offer discounts for volume purchases?
A: Online volume discounts are automatically calculated based on the total dollar amount of your purchase for profiles, facilitator’s kits and guides, and other supporting materials. Sample Sets, Seminars, On-Line Self Paced Courses, and Trainer Kits for MDP and TDP products are not included or discounted. Please see Our Policies for more detailed information.
Special quantity volume pricing information is available for nonprofit organizations, educational institutions and government agencies by calling 1-866-614-1020 or you can send an inquiry email to volume@konsultco.com. Our order system is not set up to accommodate this type of pricing, therefore orders must be placed by telephone.
Back to top
Q: Where is my order?
A: Delivery dates vary based on the availability of the items you ordered. It could take up to 14 business days for the your order to arrive. Occasionally, items may be backordered. If an item is backordered, Konsultco will contact you. If you still have further questions about your order, contact Customer Service at 1-866-614-1020.
Back to top
Q: How do I change the payment info for an order?
A: Contact Customer Service at 1-866-614-1020.
Back to top
|
