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 TURNING INSIGHT INTO ACTION. If your organization has experienced DiSC® through DISC Classic or another of Inscape Publishing's premier learning instruments, extend the power of DISC with Inscape's DISC action planners. DISC action planners are research-based learning instruments that help people take the insights gained from DISC and apply them to specific business applications.
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 | DiSC SALES ACTION PLANNER. Use this action planner to uncover the DISC behavioral style of a potential client or an existing customer. Insights gained can be used to:
• create successful sales strategies
• negotiate effectively
• increase client receptivity
• tailor sales presentations
• close the sale
DiSC CUSTOMER SERVICE ACTION PLANNER. Use this action planner to identify a customer's DiSC behavioral style and develop appropriate responses to better meet their needs. Then, use the information to:
• increase customer satisfaction
• address customer concerns
• create a successful service plan
• gain customer loyalty
DiSC MANAGEMENT ACTION PLANNER. Use this action planner to identify a team member's DiSC behavioral style and adjust your management approach for more productive interactions. Learn when to most effectively use Directing, Coaching, Supporting, and Delegating approaches.
DiSC MANAGING PERFORMANCE ACTION PLANNER. Use this action planner to identify an employee's DiSC behavioral style and gain insight into the employee's goals and fears. Then, based on the employee's willingness and ability, adapt how you manage performance through one of the following approaches: Direct, Supportive, Combination, or Empowering.
DiSC TALK! ACTION PLANNER. Use this action planner to help telephone professionals identify a person's DiSC behavioral style while speaking with them on the phone. Then use the information to communicate more effectively, increase customer satisfaction, gain commitment, and learn the best way to follow up.
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