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Special Performance Improvement Programs
Adventures in Attitudes® Program
Join over Four Million People Who’ve Experienced this Life-Changing Program
Employee attitude is increasingly cited as the number one performance-related issue of companies, both large and small. Coping with the continuous changes of the downsized, team-oriented, and increasingly diverse workplace has left many people confused, fearful, and sometimes angry. As attitudes deteriorate, so do commitment, loyalty, and performance. Adventures in Attitudes® is an empowerment strategy for today's workplace. It's designed to help employees understand that how they perceive and respond to events around them is their choice. It's key to establishing personal responsibility and accountability in the midst of change. And it's critical in turning passive resistance into high-energy performance…more…
DiSC® Management Strategies Program
Learn practical behavioral approaches for successfully managing and motivating others using DiSC® Management Strategies. Learn DiSC® strategies for managing people in today’s fast-paced work environments. DiSC® Management Strategies can help anyone who works with and through others…more…
DiSC® Sales Strategies Program
Gain the competitive advantage of DiSC® and improve the effectiveness and adaptability of every member of your sales team. DiSC® Sales Strategies helps both new and experienced salespeople…more…
Management Development Process™
Managers and supervisors have great influence when it comes to retaining their employees. Yet many managers do not see how their behavior impacts their work environment or understand how to create an environment that brings out the best in their people. The Management Development Process™ (MDP) is designed to turn managers into leaders. The MDP addresses the developmental needs of managers as workplace trends move toward fewer layers of management, increasingly empowered employees, and greater personal accountability…more…
Professional Service Works!® Program
This skill-building program uses DiSC® Dimensions of Behavior to help employees develop first-class competencies in meeting the service needs of external and internal customers. Through video examples, individual exercises, and small-group activities, this complete 15-hour program is structured in five three-hour modules…more…
Service Essentials For Everyone Program
Of the customers that you lose, 69% don’t return because of bad service. Service Essentials™ for Everyone gives your people necessary skills to delight customers.…more…
Service Essentials™ For Managers Program
Recent research says most people don’t leave organizations; they leave managers or supervisors. Service Essentials™ for Managers inspires managers to inspire staff…more…
Service Essentials™ For Telephone Service Program
86% of the message your customers receive on the telephone is through tone of voice. Service Essentials™ for Telephone develops acute tone of voice and call management skills that will make a lasting positive impression on your customers…more….
Team Development Process™
For teams to be effective, every team member must be clear on why the team exists, what the team needs to achieve, and what each team member has to contribute. The Team Development Process™ (TDP) starts by examining the team members' understanding of their purpose, vision, values, and goals. The TDP then looks at factors that may be stopping the team from achieving those goals…more…
Transition - The Personal Path Through Change
Based on the groundbreaking work of William Bridges, Transition — The Personal Path Through Change is an interactive learning guide that provides people with a self-directed process for dealing with change. Designed around Bridges' three-phase transition model of endings, the neutral zone, and new beginnings, this interactive workbook provides a road map to guide people from resistance to acceptance to action…more…
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